Community care services for adults are means tested. This means that how much help you get to pay for the support you need will depend on your income and savings. There is a maximum weekly amount you could be charged for non-residential support. 

The local authority must work out what services you need before doing a financial assessment. This is so that your ability to pay will not influence its decisions over what to provide.

If you are paying for your own support, you can still ask the local authority to arrange the support for you. It may charge you for this but is not allowed to charge more than it would for someone whose care it is funding.
 

Personal budgets and direct payments

If the local authority is going to fund some or all of your support, it will work out a ‘personal budget’ to pay towards the social care and support you need. You will be able to choose whether the council should use this budget to arrange services for you, or should give the funding to you, or your carer, as a direct payment. This can give you more flexibility over how your care and support is arranged and provided, and is called ‘self-directed support’.

If you get direct payments, you must use the money to pay for the support your assessment said you need and that meet what it says in your care plan. Here are some examples of what you might use direct payments for:

• a personal assistant to support you at certain times or with certain tasks
• someone to support you on holiday
• a family member or a friend (usually, this mustn’t be someone who lives with you) to offer you support rather than a care worker from an agency.

If you have long-term health and personal care provided outside hospital (NHS continuing healthcare), you could also get a personal health budget.
 

Support for your carer

If you have a carer, they have the same right as you do to a needs assessment and a support plan if they have eligible needs. Your carer doesn’t need to be providing regular and substantial care to be entitled to a carer’s needs assessment.
 
Your local council should offer your carer a needs assessment as soon as it realises that they need support. For most carers, this is when the cared-for person’s needs are assessed or reviewed.

A carer can have a carers assessment even if the local authority have assessed the person they care for as not being eligible for services, or if the person they care for doesn’t want their needs assessed.
 

If you don’t agree with something

If you disagree with your local authority’s decision not to pay for your care services, or you don’t think you’ve been offered enough support to meet your needs, or a service has been withdrawn, you can challenge the local authority's decision.

Next steps

You can read more about social care on the Welsh Government's website
Disability Rights UK has information about employing personal assistants.
Carers UK  and Dewis Cymru have information about carers assessments and support for carers.
Citizens Advice has information about how to complain about adult social care services.