Type of service: Family support and information services

Service URL: http://www.ombudsman-wales.org.uk

The Ombudsman looks to see whether people have been treated unfairly or inconsiderately, or have received a bad service through some fault on the part of the public body providing it. Putting that in more official terms, his main role is to look into complaints made by members of the public that they have suffered hardship or injustice through maladministration or service failure on the part of a public body within his jurisdiction. The Ombudsman can look into complaints about local government, National Health Service organisations - including general practitioners (GPs) - housing associations and the Welsh Assembly Government.

Aimed at: Adult , Adult sibling, Parent/carer of a child, Parent/carer of a young person, Parent/carer of an adult, Partner, Professional, Volunteer

Specialisms: Generic

Other specialisms: Challenging behaviour, Learning disability