Education Rights Helpline
The transition support helpline can provide general information about educational rights and entitlements, as well as advice on specific topics such as getting extra help in school, assessments, education plans, reviews or school transport.
contact us by filling out our online enquiry form below.
Alternatively you can call 0808 800 4102 - Leave a message on our answering service and a volunteer adviser will call back (free from landlines and most mobiles). We are a small team and a very busy service so it may take several days for a volunteer adviser to get back to you. Due to increased demand, our current waiting time in England is 10 working days so you may wish to look at our wide range of information resources which provide strategies and support that can help during key life transitions
I would just like to say that my son now has a far better support system at school than he did have. It is all down to the knowledge gained, the support of the National Autistic Society and improved confidence in myself when attending meetings due to the information given.
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- offer information, advice and support by phone or email
- explain pre-school and school education law and parents’ rights and entitlements in England, Scotland, Wales and Northern Ireland
- offer advice on communicating with professionals and how to resolve any disagreements.
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- provide face-to-face support or attend meetings, but we can help you prepare for them
- contact education professionals or write to them on your behalf, but we can write letters with you
- suggest appropriate schools or education/health professionals but the Autism Services Directory may help
- offer advice on specific education approaches or further education (outside England) and higher education.
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The Education Rights Helpline is not a crisis service. If you require urgent help, you may wish to contact your child’s school or local/education authority.
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For training and quality purposes there may occasionally be another person listening to your call. The personal data you provide will be used for administration, statistical and other purposes connected with the National Autistic Society and autism.
Information is not disclosed to third parties for marketing or other purposes not connected with autism. Technical and organisational measures are taken to prevent unauthorised or unlawful processing or disclosure of information. Please see our privacy and data protection policy.
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We may at times signpost enquirers on to other organisations. We cannot guarantee the service of other organisations we refer you to and therefore cannot make recommendations. These external websites and organisations are maintained by other groups. They are provided in good faith. The presence of a service does not necessarily imply that the National Autistic Society endorses or supports the originator(s), nor does the absence of a group imply that the National Autistic Society does not support it and cannot be held responsible for the quality of information provided.